Today we have been inundated with emails from customers who ordered stamps over the Black Friday/Cyber Monday sales weekend. We post out approximately 200 package on Monday 2nd December at it appears today Wednesday 4th December that royal Mail have delivered very few of them. Please remember that Royal Mail do not guarantee normal delivery times during December. It's been the same story for at least the last five years so please be patient. We are convinced that priority is given to large online sellers like Amazon/Argos etc. who no doubt can impose large financial penalties on the Royal Mail if they don't deliver their packages in time.
Sadly I think when all available vans are full the standard mail is just left in depots until next day or later.
Today we have received a number of emails from customers who have not received their packages, which we posted on Monday. Royal Mail normally delivery 1st class mail in 1 to 3 days but at this time of year they do not guarantee 1 to 3 days performance and seem to take as long as they like. Based on our experiences over the last few years many 1st class packages were taking between 4 and 12 days to be delivered so please be patient and order early. This BLACK FRIDAY 29th DISCOUNT WEEKEND WILL NOT HELP. We always post packages same day but we do have to be at our Post Office before 3.15pm or they refuse to process packages same day. So again try to order the evening before or in the morning. IF YOU NEED STAMPS URGENTLY PLEASE OPT FOR NEXT SPECIAL DELIVERY AT CHECKOUT.
We are having a long weekend break this weekend and we are only working Monday to Thursday this week. We kindly ask customers to place orders early (before noon this Thursday) or wait until Monday 25th before ordering so that we are not inundated with too much work when we arrive back late on Sunday evening.
Customers please note we are experiencing very poor delivery performance on a growing number orders delivered by the Royal Mail. In the last month we have had at least a dozen first class or first class signed for packages which have taken 7 to 12 days to be delivered. What's more a lady customer contacted us today to inform that an order containing 100 x 1st class stamps, which we posted first class on 14th October just arrived today. That means the Royal Mail took 21 days to deliver a standard first class package. This is very concerning as the Christmas rush has not yet started.